Privacy Policy

​

Last updated: 14/06/2026

At Loum Architects, we are committed to protecting your privacy and handling your personal information in a responsible and transparent manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

​

1. Information We Collect

We may collect personal information including:

• Your name

• Email address

• Phone number

• Address or project location

• Details about your building or renovation project

• Any other information you choose to provide via our website forms, email, or phone

We may also collect non-personal data such as browser type, pages visited, and website usage analytics.

​

2. How We Collect Information

We collect personal information when you:

• Submit an enquiry through our website

• Contact us via email or phone

• Subscribe to updates or marketing materials

• Engage our services

We may also collect data through cookies and analytics tools.

​

3. Use of Your Information

We use your information to:

• Respond to enquiries and provide architectural services

• Understand your project needs

• Prepare proposals and design services

• Improve our website and services

• Send relevant updates or marketing (you can opt out at any time)

 

4. Disclosure of Information

We do not sell or rent your personal information.

We may share information with:

• Consultants or contractors involved in your project (e.g. engineers, surveyors)

• Service providers who assist our business operations (e.g. IT, hosting, analytics)

• Regulatory authorities if required by law

 

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

 

6. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve user experience and understand website traffic.

You can disable cookies through your browser settings if preferred.

 

7. Access and Correction

You may request access to or correction of your personal information at any time by contacting us.

 

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

 

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

 

Loum Architects
hello@loumarchitects.com.au